EVERCART

Shipping & Returns Policy

Effective Date: October 21, 2026

At EverCart, we're committed to making your shopping experience convenient, reliable, and enjoyable. As a growing online marketplace, we connect customers with a variety of products from trusted suppliers and independent sellers.

Because products may be fulfilled by different sellers, shipping timelines, delivery methods, and return eligibility may vary.

Our goal is to provide clear information, dependable customer support, and a straightforward process for resolving order concerns.

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1. Shipping & Order Processing

Order Processing​

Once an order is placed, customers will receive an order confirmation at the email address provided during checkout.

Orders are processed by the supplier or independent seller responsible for fulfilling the purchased item.

Processing times vary depending on the product, seller, availability, and shipping destination.

Estimated processing and delivery information will be provided on applicable product pages, during checkout, or in subsequent shipping notifications.

Please note: Order processing time is separate from shipping transit time.

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Shipping & Delivery

EverCart works with multiple suppliers and independent sellers to provide customers with a diverse shopping experience.

Shipping times may vary based on:

• Product availability and processing requirements.

• Seller or supplier location.

• Shipping destination.

• Selected shipping method.

• Carrier delays, holidays, or circumstances beyond our control.

Estimated delivery dates are provided when available. Delivery estimates are not guarantees unless expressly stated.

Customers will receive tracking information when their order ships and tracking is available.

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Shipping Fees

Shipping fees are calculated based on the product, seller, shipping destination, and available delivery options.

Applicable shipping charges will be displayed during checkout before payment is completed.

Some products may qualify for free shipping or promotional shipping offers.

Orders containing products from multiple sellers may incur separate shipping charges.

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Multiple Shipments

Because EverCart operates as a marketplace, items purchased within the same order may arrive in separate packages.

Each seller or supplier may use different shipping carriers and fulfillment locations.

Customers may receive multiple tracking numbers for a single order.

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2. Returns & Exchanges

Our Return Policy

We want customers to shop with confidence.

Our recommended standard return window is 14 days from the date of delivery for eligible products.

This aligns with Modalyst's standard supplier return policy, which generally requires unused, unworn, undamaged items to be returned within 14 days of receipt.

However, products from independent marketplace sellers or certain external suppliers may have different return requirements.

Any applicable product-specific exceptions will be disclosed before purchase.

 

Return Eligibility

To qualify for a standard return, products must generally:

• Be returned within the applicable return window.

• Remain unused, unworn, and undamaged.

• Include original tags, accessories, and packaging where applicable.

• Include proof of purchase or a valid EverCart order number.

• Meet the seller's disclosed return conditions.

EverCart reserves the right to review return requests and coordinate with the appropriate seller to determine eligibility.

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Non-Returnable Products

For hygiene, safety, and product integrity, certain products may be ineligible for standard change-of-mind returns.

These may include:

• Personal care and hygiene products that have been opened.

• Used cosmetics and skincare products.

• Personalized or custom-made items.

• Perishable goods.

• Certain intimate apparel.

• Gift cards and digital products.

• Products clearly marked as final sale.

These exclusions do not override applicable consumer protection laws or rights relating to defective, damaged, or misrepresented products.

Any applicable exclusions should be identified before checkout.

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3. How to Request a Return

Customers should contact EverCart Customer Support before returning any merchandise.

To initiate a return:

1. Contact EverCart through the website's Help Center or designated customer service email.

2. Provide your order number and the item you wish to return.

3. Explain the reason for the return.

4. Include photographs if the product arrived damaged, defective, or incorrect.

5. Await return instructions and authorization.

Once the request has been reviewed, customers will receive instructions regarding the appropriate return address and next steps.

Please do not return merchandise without receiving return instructions.

Because EverCart works with multiple suppliers, products may need to be returned directly to the original seller or fulfillment location.

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4. Return Shipping Costs

For standard returns involving a change of mind, the customer may be responsible for return shipping costs when disclosed in the applicable return terms.

For items that arrive damaged, defective, or incorrect, EverCart will coordinate with the seller to determine the appropriate resolution, including return shipping arrangements when required.

Return shipping fees, when applicable, will be communicated before the return is processed.

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5. Refunds

Once a returned product has been received and inspected by the appropriate seller or supplier, eligible refunds will be processed.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

Original shipping charges may be nonrefundable for change-of-mind returns where permitted by law and disclosed before purchase.

Customers will be notified when their refund has been processed.

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6. Damaged, Defective, or Incorrect Orders

We understand how disappointing it can be to receive an item that isn't what you expected.

If an order arrives damaged, defective, or incorrect, please contact EverCart Customer Support as soon as possible.

We recommend reporting these issues within 48 hours of delivery whenever possible.

Customers should include photographs of the product, packaging, and any visible damage.

EverCart will work with the appropriate supplier or independent seller to review the concern and determine an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another remedy.

Reporting an issue after 48 hours does not automatically eliminate any rights available under applicable law.

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7. Order Cancellations

Orders may be eligible for cancellation before they enter fulfillment or shipment processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, customers may request a return after delivery, subject to the applicable return policy.

To request cancellation, please contact EverCart Customer Support as soon as possible.

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8. Independent Marketplace Sellers

EverCart partners with independent businesses to offer customers a growing selection of products.

Independent sellers are responsible for maintaining accurate product listings, fulfilling orders, and providing shipping and return information consistent with EverCart's marketplace requirements.

Seller-specific policies may apply to certain products.

Where permitted, these policies may establish additional conditions, provided they are clearly disclosed before purchase and comply with applicable law and EverCart's marketplace standards.

EverCart may assist with customer inquiries, return coordination, and order disputes.

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9. Lost or Delayed Packages

If your order has not arrived within its estimated delivery window, please contact EverCart Customer Support.

Our team will work with the appropriate seller or shipping carrier to investigate the shipment.

If a package is confirmed lost, EverCart will coordinate an appropriate resolution based on the circumstances and applicable consumer protection requirements.

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10. Contact EverCart

We're here to help.

For questions regarding shipping, deliveries, returns, refunds, or order concerns, please contact:

EverCart Customer Support

Email: sales@evercartonline.com

Website: evercartonline.com

Customer Service Hours: [Business Hours]

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EverCart — Everything in Your Cart.

A Wilkins Investments Enterprises Brand.